Terms & Conditions
Welcome to Vexuno Gear. These Terms & Conditions apply when you browse our website or purchase products from us. By placing an order, you agree to these terms.
About Vexuno Gear
Vexuno Gear is an online retailer offering gaming accessories, peripherals and related technology products.
Website: www.vexunogear.com
Email: support@vexunogear.com
Products
We aim to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.
Product colours and appearance may vary slightly depending on your screen, product version or manufacturer updates.
All products are subject to availability.
Prices
All prices displayed on Vexuno Gear are shown in British Pounds (£).
Prices may change from time to time. Any change will not affect orders that have already been confirmed.
Promotional prices and discounts may be available for a limited period and may end without prior notice.
Orders
After placing an order, you will receive an order confirmation using the contact information provided during checkout.
An order is considered accepted once it has been successfully processed and confirmed.
We reserve the right to cancel an order if:
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The product is unavailable
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Payment cannot be authorised
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Incorrect pricing or product information was displayed due to an error
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We reasonably suspect fraudulent or unauthorised activity
If we cancel an order after payment has been received, the amount paid will be refunded.
Payment
Available payment methods are displayed during checkout.
Payments are processed securely through our payment providers. Vexuno Gear does not directly store your complete payment card details.
Customers are responsible for providing accurate billing and payment information.
Shipping & Delivery
We offer Free UK Delivery on all orders within the United Kingdom.
Orders are typically processed within 1–3 business days.
Most orders are estimated to arrive within 7–15 business days after dispatch.
Delivery times are estimates and may be affected by courier delays, public holidays, high-demand periods or circumstances outside our reasonable control.
Tracking information will be provided when available.
Unless another delivery period has been agreed with you, goods will be delivered within the period required by applicable consumer law.
For full details, please see our Shipping & Returns Policy.
Cancellation & Returns
We offer a 30-day return period from the date you receive your order.
This policy does not affect any statutory cancellation or return rights you may have as a consumer.
To request a return, please contact us before sending the product back.
Items should be returned in their original condition with accessories and original packaging where possible. You may inspect and handle an item as reasonably necessary to determine its nature, characteristics and functionality.
For change-of-mind returns, return shipping costs may be the responsibility of the customer where permitted by law and where this has been communicated before purchase.
Please see our Shipping & Returns Policy for full details.
Faulty, Damaged or Incorrect Products
Products sold by Vexuno Gear must meet the consumer rights that apply to your purchase.
If an item arrives faulty, damaged, is not as described or you receive the wrong product, please contact us as soon as possible.
We may ask you to provide:
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Your order number
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A description of the issue
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Photos or videos of the product
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Photos of the packaging where relevant
Depending on the circumstances and your legal rights, an appropriate solution may include a refund, replacement or repair.
Refunds
Approved refunds will normally be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Where required by applicable consumer law, refunds will be processed within the legally required timeframe.
Product Availability
Stock levels may change without notice.
Adding a product to your cart does not guarantee availability until the order has been successfully completed and confirmed.
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, including a refund where necessary.
Promotions & Discount Codes
Promotional offers may be subject to additional conditions.
Unless stated otherwise:
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Discount codes cannot be exchanged for cash
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Promotions may have expiry dates
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Some products may be excluded
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Multiple discount codes may not be combined
We reserve the right to withdraw or amend promotions where permitted by law.
Website Use
You may use our website for personal and lawful purposes.
You must not:
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Attempt to interfere with the operation or security of the website
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Use the website for fraudulent or unlawful activity
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Copy or reproduce website content without appropriate permission
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Attempt to gain unauthorised access to our systems
Intellectual Property
Vexuno Gear branding, website design, original text and other original content belong to Vexuno Gear or are used with appropriate permission.
Third-party product names, logos and trademarks belong to their respective owners.
Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limits your statutory consumer rights.
We are not responsible for losses caused by circumstances outside our reasonable control where permitted by applicable law.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable requirements.
The version that applies to your purchase will be the version available when your order is placed.
Your Consumer Rights
Nothing in these Terms & Conditions is intended to restrict rights you have under applicable consumer protection law.
UK online shoppers generally have a statutory cancellation period for distance purchases, while goods must also be as described, of satisfactory quality and fit for purpose
Contact Us
If you have any questions regarding these Terms & Conditions or an order, please contact:
Vexuno Gear
support@vexunogear.com
www.vexunogear.com