Shipping & Returns
Shipping Policy
At Vexuno Gear, we aim to make your shopping experience simple, reliable and transparent.
Free UK Delivery
We offer Free UK Delivery on all orders within the United Kingdom.
Order Processing
Orders are typically processed within 1–3 business days before dispatch.
Estimated Delivery Time
Most orders are delivered within 7–15 business days after dispatch.
Delivery times are estimates and may vary depending on the product, destination, courier delays, public holidays, high-demand periods or other circumstances outside our control.
Order Tracking
When tracking is available, you will receive your tracking details by email once your order has been dispatched.
Please allow some time for tracking information to update after dispatch.
If your tracking has not updated for several days or your order appears delayed, please contact our support team.
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Return & Exchange Policy
Returns Policy
We offer a 30-day return period from the date you receive your order.
To request a return, please contact our support team with your order number and the reason for your return.
Items should be returned in their original condition, with all accessories and original packaging where possible.
Customers may inspect and handle the product as reasonably necessary to determine its nature, characteristics and functionality.
Please do not send a product back before receiving return instructions from us.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible.
Please provide:
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Your order number
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A description of the issue
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Clear photos or videos of the product
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Photos of the packaging, where relevant
Once we have reviewed your request, we will provide an appropriate solution, which may include a replacement or refund.
Refunds
Once your returned item has been received and reviewed, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method.
Please note that banks and payment providers may require additional time to process and display the refund in your account.
Return Shipping
If an item is faulty, damaged or incorrect, Vexuno Gear will provide the appropriate return instructions.
For returns due to a change of mind, return shipping costs may be the responsibility of the customer.
Any applicable return shipping information will be provided before the return is completed.
Order Delays
Occasionally, orders may experience delays caused by couriers, customs, public holidays or other circumstances outside our control.
If your order has not arrived within the estimated delivery period, please contact us so we can investigate the shipment.
Need Help?
If you have any questions about shipping, tracking, returns or refunds, please contact us through our Contact Us page.
You can also reach our support team at: