Privacy Policy

At Vexuno Gear, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it and the rights you may have regarding your information.

Information We Collect

When you use our website or place an order, we may collect information such as:

Name
Email address
Billing and delivery address
Telephone number
Order and purchase information
Payment-related information processed by our payment providers
Device, browser and website usage information
Communications you send to our customer support team

We do not directly store your complete credit or debit card details.

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery and provide order updates
Process payments and refunds
Provide customer support
Manage returns and complaints
Prevent fraud and protect our website
Improve our website, products and customer experience
Send marketing communications where you have agreed to receive them
Comply with applicable legal obligations

Legal Basis for Processing

Depending on how we use your information, we may process personal data because:

It is necessary to fulfil our contract with you, such as processing and delivering an order
We need to comply with a legal obligation
We have a legitimate business interest, such as improving our services or preventing fraud
You have provided consent, where consent is required

Payments

Payments are processed through third-party payment providers, including providers available through our checkout such as Stripe and PayPal.

These providers may process your payment and personal information according to their own privacy policies.

Vexuno Gear does not directly store your complete card details.

Sharing Your Information

We may share relevant personal information with service providers where necessary to operate our business, including:

Payment processors
Delivery and logistics providers
E-commerce and website service providers
Customer support and email providers
Analytics and marketing providers
Professional advisers or authorities where legally required

We only share information that is reasonably necessary for the relevant service.

6. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where required, appropriate safeguards are used to protect personal information when it is transferred internationally.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing support, meeting accounting requirements and complying with legal obligations.

Retention periods may vary depending on the type of information and why it is being used.

Cookies

Our website may use cookies and similar technologies for essential site functionality, security, analytics, personalisation and marketing.

Where required, non-essential cookies will only be used after you provide consent.

You can manage your cookie preferences through the cookie settings available on our website.

Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you information about products, promotions and offers.

You can unsubscribe at any time using the unsubscribe option included in our marketing emails.

Your Privacy Rights

Depending on applicable data protection law, you may have rights regarding your personal information, including the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data in certain circumstances
Request restriction of processing
Object to certain types of processing
Request transfer of your information where applicable
Withdraw consent where processing is based on consent

To make a privacy request, contact us at:

support@vexunogear.com

Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no online system can guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites.

Vexuno Gear is not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, practices or legal requirements change.

Any updated version will be published on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Vexuno Gear
support@vexunogear.com
www.vexunogear.com

You may also have the right to make a complaint to the UK Information Commissioner's Office (ICO) regarding the handling of your personal information.