Question 1

Do you offer free delivery in the UK?

Accepted Answer

Yes. We offer free delivery on eligible orders across the United Kingdom. Any applicable delivery information will be shown before you complete your purchase.

Question 2

How long does delivery take?

Accepted Answer

Orders are processed as quickly as possible. Estimated delivery times may vary depending on the product and destination. You can check the estimated delivery information before completing your order.

Question 3

Will I receive tracking information?

Accepted Answer

Yes. When tracking is available, you’ll receive the tracking details by email once your order has been dispatched.

Question 4

Can I return an item?

Accepted Answer

Yes. We offer a 30-day return period. Items must meet the conditions outlined in our Returns Policy to be eligible for a return.

Question 5

What if my product arrives damaged or incorrect?

Accepted Answer

Please contact our support team as soon as possible with your order number and photos of the item. We’ll review the issue and help you find the best solution.

Question 6

What payment methods do you accept?

Accepted Answer

Available payment methods are displayed securely during checkout. Payment options may vary depending on your location and selected payment provider.

Question 7

Is shopping at Vexuno Gear secure?

Accepted Answer

Yes. Payments are processed through secure payment providers, and Vexuno Gear does not directly store your full card information.

Question 8

How can I contact Vexuno Gear?

Accepted Answer

You can contact our support team through our website contact form. Our professional email will also be available at support@vexunogear.com.

Vexuno Gear Help Center

Frequently Asked Questions